TERMS & CONDITIONS

Nothing in the following terms and conditions affects your statutory rights.

1. General Terms

All content on this website is owned, operated or licensed to Payless Furniture Ltd : Company Registration No 6037720 : VAT Registration No 936 2755 02 : Registered Office address : 19 Cheetham Hill Road, Manchester, M4 4FY. Tel 0161 839 5534 : If you wish to contact us regarding these terms & conditions or have any comments or complaints, you can contact us at the address or telephone number above or email us at sales@paylessfurniture.co.uk.

2. Delivery of Furniture

Delivery prices stated (or free delivery) are for Mainland UK only, additional charges apply outside the UK. Some of our items can be heavy so the delivery driver may require assistance in lifting on delivery. *(This information is listed in the descripton of the items that it applies to). Any order times stated are a guide only and we will attempt to deliver all orders within the time frame specified. If you wish to specify an exact day for delivery we will despatch the items on our next day delivery service. We however cannot guarantee or be held responsible if it does not arrive on this day. If you do not receive your delivery by 4pm please contact us so we can track your parcel`s and advise you accordingly. Please note that it is your responsibility to be home to accept delivery on the arranged and agreed day/date. Delivery charges can vary and are dependent on the items on your order. We are however offering you free delivery on some of our items purchased at present. If however you decide to cancel and return your order for any reason, then all delivery charges will apply. The charges will be the actual cost of despatch and cost of returning the goods, (not the subsidized delivery charges shown in the product information). As a general rule this cost would start from £35 per item, (for self assembly products). Assembled items would be higher. We will inform you of these costs before cancellation and collection is agreed. If you are not available on the day of delivery or any collections and have not informed us 24 hours prior to this, then delivery / collection charges would also apply.

3. Prices & payment

The furniture we show on this website is only offered at the price shown on the screen at the time of order. Payment of goods must be made by secure credit card transaction and must be in full prior to despatch. There are no additional charges applied to credit card transactions apart from if you cancel your order and your card has been processed. You will then be subject to a 2.5% credit card refund fee. This charge does not apply to (visa delta, solo, switch) debit cards.

4. Website Content & Accuracy

Care and attention to detail has been taken so as to describe and show all products as fairly as possible. The descriptions, sizes and images shown have in most cases been provided by the manufacturers of the products we sell. We have however checked the products to confirm that the descriptions and images appear correct. The sizes stated are approximate only. The colours of the products shown within the images can only be taken as a guide as photos taken and displayed on monitors cannot accurately display the true colour.

5. Damages, Missing Parts & Defective Products

If you receive your furniture and there is any damage, defect or missing parts then we can simply provide you with that particular component. In most circumstances there is no need for the whole item to be replaced. Most of the products supplied are home assembly products; this makes it easy for us to send out the necessary component immediately either from ourselves or the manufacturer. This process allows a faster and simpler solution to the problem. Just email sales@paylessfurniture.co.uk for immediate response. In the unlikely event that we are unable to supply the correct component then a full replacement product will be made available, despatched and the damaged one collected at our cost.

6. Cancellations & Returns

If you wish to cancel your order then you may contact us by email or telephone. If your credit card has been processed you will be charged 2.5% (See, Prices & Payments). If the items have been despatched, you will also be charged the cost of despatch and return of goods. (See, Delivery of Furniture). All items to be sent for return must be unopened and in perfect condition. You will only receive a refund once we have received the returned items. All charges will be deducted from any refund given. These conditions comply with the new European Directive on Distance Selling [which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000], this gives you the rights as described above to cancel your order within 7 days of receipt of your goods.

7. Warranties

All our products are supplied with a 12 month manufacturers warranty, provided that the manufacturers care and maintenance instructions have been followed. All timescales with respect to these warranties are calculated from the date of receipt of goods.

8. Privacy Policy

We respect your privacy and have a strict company privacy policy. Your full details and email address will not be passed on to any third parties. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us .

9. Changes to these conditions

We reserve the right to make changes to these terms & conditions from time to time. It is your responsibility to check back on them as and when required. Last update was 4th January 2010.

These terms & conditions do not affect your legal rights.